Address

The Address step sends WhatsApp’s address request. The customer taps a button, fills in an address form inside WhatsApp, and the address comes back to your bot as one value.

Find it in the Ask a Question group of the palette.

Note

This collects a postal address. To ask for a map pin instead, use Ask for location.

Settings

Setting	Notes
Body Text	The request, for example Please share your delivery address
Button Label	The button the customer taps, for example Add address
Save Address to Variable	The variable the address is saved in, for example shipping_address
Recipient Phone Number	Optional. Leave it empty to ask the customer the bot is talking to.

Why use the form

If you just ask “What’s your address?”, you’ll get addresses with no pincode, landmark or floor number, and someone has to chase each one. WhatsApp’s form asks for each part separately, so the address you get is complete.

Use the address

Use it in later steps as {{shipping_address}}: read it back to the customer, save it in a Data Store, or send it to your delivery system with an HTTP Request step.

Example

A delivery bot:

1. Address: Where should we deliver this? with the button Add address, saved as shipping_address
2. Send Message: Delivering to: {{shipping_address}}. Is that right? with Yes and No quick replies
3. HTTP Request: send the confirmed address to your order system