Razorpay

Connecting Razorpay brings your payments into LoopChat. Your team can see what a customer has paid without opening another dashboard, send payment links in chat, and send automatic WhatsApp messages when a payment comes in.

Connect your account

1. Open Configure → Integration and click the Razorpay card.
2. Go to the Configuration tab.
3. Enter your Razorpay API keys:

Field	Where to find it
Key ID	Razorpay Dashboard → Settings → API Keys. It starts with rzp_test_ or rzp_live_.
Key Secret	Shown once, when you generate the key

4. Click Connect Account.

Caution

Razorpay only shows the Key Secret when you generate the key. If you don’t have it, use Regenerate Key in Razorpay to get a new pair.

Once connected, the page shows your Connection Status, account name and ID, with Test Connection and Disconnect buttons.

The tabs

Tab	What’s there
Overview	A summary of the integration
Configuration	Your keys and connection status
Workflows	Automatic WhatsApp messages on payment events
Logs	Every time a payment started one of your workflows
Payments	Payments received, with status, amount and method
Payment Links	Links you’ve created
Plans	Plans for recurring payments
Subscriptions	Customers subscribed to a plan

Payments

The Payments tab lists payments with their Razorpay ID, amount, status, method and date. Filter by Paid, Authorized, Pending, Failed or Refunded.

Payment links

Create a link with an amount, currency, description and, optionally, the customer’s name, email and phone. You can also choose whether Razorpay sends its own notifications and reminders.

Payment links are the simplest way to take money over WhatsApp: create one, send it in the chat, and the customer pays from their phone.

Plans and subscriptions

Plans set up recurring payments: a plan name, amount, currency, how often (daily, weekly, monthly or yearly), interval and description. Subscriptions lists customers on a plan, with its status, number of payments and the end of the current period.

Send WhatsApp messages on payment events

Use the Workflows tab to message customers when a payment is captured, fails or is refunded.

1. In Razorpay, go to Accounts & Settings → Webhooks and add a webhook with the address shown on the Workflows tab.
2. Choose the events: payment.captured, payment.failed, refund.processed, payment_link.paid, payment_link.expired and payment_link.cancelled.
3. Copy the webhook secret from Razorpay and save it on the Workflows tab.
4. Build a bot that starts with the Razorpay Payment trigger. It has outputs for Payment captured, Payment failed and Refund processed.

Note

Payment workflows stay off until you save the webhook secret.

The Logs tab then lists every payment that started a workflow.

Taking payments in a bot

The Collect Payment step sends a payment request in the middle of a conversation. See More flow steps.

Other payment integrations

The Integration page also has Cashfree, PayU and WhatsApp Payments, each with its own card and settings.